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Key Qualities to Look for When Choosing a NEMT Service Provider

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Getting the help of a non-emergency medical transportation (NEMT) service for you or a loved one is a very important decision. Not only will utilizing a NEMT improve the safety for those getting a ride, it will also make the whole process much easier.

Before hiring a NEMT service, it is important to ensure that they have the required equipment. For example, if the rider is wheelchair-bound, then the NEMT request should be made for a wheelchair van with a lift. If there are several riders to accommodate, then a shuttle bus may be necessary. Along with equipment, the personnel need to have the necessary registration certificates and necessary training. To help make an informed decision, below are some key qualities that can be used as a starting point to compare various providers of non-emergency medical transportation

Dedicated Professionals and a certified fleet of vehicles

Handicapped patients need to be transported in a certain way, and this is a job that requires a lot of commitment and patience. This is why it's important that the staff members of a NEMT company have the necessary qualifications and dedication. Additionally, the drivers need to have a clean driving record. Having the necessary skills and experience will allow them to provide the best possible service and add credibility. With an ongoing staff-training program, the NEMT company can help ensure that the best possible service can be provided to customers. It is also important to check the reviews left by their previous clients (online is the best place to check).

Besides having the necessary staff to handle patients during the transportation process, the condition of their fleet is also important. Having an in-house maintenance team can provide a good indication that a companys vehicles are in good condition, and ready with the required equipment.


It is vital that the providers of non-emergency medical transportation are on time when it comes to picking up and dropping off their clients. If they are late, it can cause patients to miss their doctor visits, which can be very costly to the patient, especially to their health. Re-scheduling appointments and re-arranging transportation is a large task for the patient, so having / providing punctual service really helps to take the stress away from the patient, allowing the patient to focus on their rehabilitation.

Service Areas

A big issue facing patients is their pick-up location. For example, if the patient lives in a rural area that is often miles away from their doctor's office or hospital, it may be difficult to find a transportation provider. This especially affects low-income senior citizens who cannot drive to their appointments. NEMT services are expanding to rural areas to help mitigate this issue. It is important to choose a company that will service the areas that are required by patients.

Although all of the providers of non-emergency medical transportation are bound by the same standards, not every company can be reliable. This is why it is important to check multiple NEMT service providers before making a decision to ensure that the person being transported is in good hands. After all, the comfort and safety of a loved one is paramount.